IT Support Technician (onsite)

Location: Glasgow, Kentucky

Reports To: Director IT

FLSA: Exempt

Responsibilities

• Install and configuring computer hardware, software, systems, networks, printers, and scanners
• Respond in a timely manner to service issues and requests
• Provide technical support across the company (this may be in person or over the phone)
• Set up accounts for new users
• Repair and replace equipment as necessary
• Test new technology
• Complete detailed reports/ticket listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved
• Act as the initial point of contact for all computer and system related concerns from clients or other employees
• Assist management in creating training materials pertaining to computer troubleshooting and usage
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware
• Maintain ticketing system or logs detailing all required system updates, as well as the dates of completion
• Attend in-person meetings with users to analyze, troubleshoot and diagnose hardware problems
• Participate in the resolution of technical issues related to network interruptions
• Actively update, maintain and monitor all aspects of computer networks
• Identifying hardware and software solutions
• Support the roll-out of new applications
• Provide timely and accurate customer feedback

Qualifications for Technical Support

• A Bachelor's degree in computer science or related technology field is preferred
• 1-3 years of relevant experience in a customer focused position involving technical knowledge of a company' s products and services
• Professional written and interpersonal skills are essential when communicating with customers and clients
• Ability to prioritize and manage milestones and projects efficiently
• Extensive experience working with different operating systems including Windows and Mac OS
• Accept constructive criticism and customer feedback regarding their experience with software or IT services
• Comfortable working in and assisting others through company help desk software, such as Solarwinds HelpDesk. Ability to use remote access desktop programs
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Proficiency in Windows Operating Systems
• Certification in Microsoft, Linux, or Cisco is advantageous.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.

ABOUT 3A COMPOSITES

• 3A Composites is a leading player in segments such as composite panels for high-quality facades and display applications. In the United States, its best-known brands are Alucobond®, Dibond®, Gatorfoam®, Sintra®, and Fome-Cor®.